Frequently Asked Questions
Everything you need to know about your BareRoots journey.
How do I determine my correct shoe size?
We recommend measuring your foot from heel to toe and consulting our comprehensive Size Guide found on each product page. If you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Simply visit our Returns Portal to start a request for a refund or a free size exchange.
How long does shipping typically take?
Standard shipping within the continental U.S. takes 5-7 business days. Express shipping options are available at checkout if you need your BareRoots footwear sooner.
Are BareRoots shoes made from sustainable materials?
Yes, we pride ourselves on using ethically sourced leathers, recycled rubber outsoles, and organic cotton linings to minimize our environmental footprint while maintaining premium quality.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.
How should I care for my footwear?
To extend the life of your shoes, we recommend using a damp cloth for light cleaning and a specialized leather conditioner every few months to keep the material supple and water-resistant.